I'm Tiffany, a senior product designer for platforms where trust, safety, and money matter

I use service design and product thinking to turn complex workflows into clear, scalable interaction patterns for creators, sellers, and operators

Selected projects

Selected projects where complex systems become usable, accountable, and trusted.

Scaling SumUp’s Hospitality Platform from MVP to Global Rollout

Cut merchant onboarding from weeks to days and supported 1M+ transactions across the UK, EU, US, and Brazil.

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Scaling SumUp’s Hospitality Platform from MVP to Global Rollout

Cut merchant onboarding from weeks to days and supported 1M+ transactions across the UK, EU, US, and Brazil.

See the project

Designing Content Moderation & Appeals at Scale at Spotify

Delivered a 50% reduction in moderation handling time and built a 0→1 appeals service enabling scalable, DSA-compliant operations.

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Designing Content Moderation & Appeals at Scale at Spotify

Delivered a 50% reduction in moderation handling time and built a 0→1 appeals service enabling scalable, DSA-compliant operations.

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Rebuilding BBFC’s Classification Workflow

Rebuilt the end-to-end classification workflow for the UK's film regulator, cut report writing time by 50% and improved decision accuracy across 10K+ film reviews.

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Designing DEXON Wallet for All Levels of Users

Designed the first mobile blockchain wallet for everyday users, 5-star rated on launch and contributed to a $2.25M raise at mainnet.

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Tiffany Szu-Chia Chen

Projects

About

Tiffany Szu-Chia Chen

Projects

About

Tiffany Szu-Chia Chen

Projects

About