Unifying Spotify’s Moderation Platform for Global Operations
Unifying Spotify’s Moderation Platform for Global Operations
Unifying Spotify’s Moderation Platform for Global Operations
Redesigned Spotify’s internal moderation platform to reduce handling time by 50% and scale across 7+ content types.
Background
Before Monocle, Spotify’s content operators were switching between a number of internal tools just to review and take action on reported content. The process was fragmented, time-consuming, and prone to errors.
I led the end-to-end design of Monocle’s new review and action flow - consolidating disconnected workflows into one unified, policy-aligned interface now used daily by its global operators.
Background
Before Monocle, Spotify’s content operators were switching between a number of internal tools just to review and take action on reported content. The process was fragmented, time-consuming, and prone to errors.
I led the end-to-end design of Monocle’s new review and action flow - consolidating disconnected workflows into one unified, policy-aligned interface now used daily by its global operators.
Role
Design Lead
Project type
Internal tooling
Duration
10 months
Background
Before Monocle, Spotify’s content operators were switching between a number of internal tools just to review and take action on reported content. The process was fragmented, time-consuming, and prone to errors.
I led the end-to-end design of Monocle’s new review and action flow - consolidating disconnected workflows into one unified, policy-aligned interface now used daily by its global operators.
Outcome
Cut moderation time by over 40%, streamlining daily review workflows
Saved tens of thousands of operator minutes each day, reducing burnout and task-switching
Scaled to support 7+ content types, including podcasts, playlists, and live formats
Boosted operator satisfaction, with internal feedback citing better clarity and flow
Dramatically reduced policy errors and escalations post-launch
Outcome
Cut moderation time by over 40%, streamlining daily review workflows
Saved tens of thousands of operator minutes each day, reducing burnout and task-switching
Scaled to support 7+ content types, including podcasts, playlists, and live formats
Boosted operator satisfaction, with internal feedback citing better clarity and flow
Dramatically reduced policy errors and escalations post-launch
Highlights
Challenge
Design end to end unified moderation workflow and interface that supports different content types, all within a tight 6-week timeline.
Research
Partnered with global policy experts and operators in 18 sessions to uncover key friction points and define scalable workflows.
Design Approach
Created a modular layout that combines metadata and actions in a single view. Focused on reducing decision time and improving confidence in high-volume moderation work.
System Integration
Contributed moderation components to Spotify’s design system for speed and clarity.
Post-Launch Evolution
Extended the newly unified platform to support regional workflows, live content, and EU DSA-compliant case handling - building resilience for future policy needs.
Case study
Want to learn more about this project? Get in touch to request a case study.
Highlights
Highlights
Case study
Challenge
Design end to end unified moderation workflow and interface that supports different content types, all within a tight 6-week timeline.
Research
Partnered with global policy experts and operators in 18 sessions to uncover key friction points and define scalable workflows.
Design Approach
Created a modular layout that combines metadata and actions in a single view. Focused on reducing decision time and improving confidence in high-volume moderation work.
System Integration
Contributed moderation components to Spotify’s design system for speed and clarity.
Post-Launch Evolution
Extended the newly unified platform to support regional workflows, live content, and EU DSA-compliant case handling - building resilience for future policy needs.
Want to learn more about this project? Get in touch to request a case study.
Case study
Want to learn more about this project? Get in touch to request a case study.
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