Unifying Spotify’s Moderation Tools
Unifying Spotify’s Moderation Tools
Unifying Spotify’s Moderation Tools
Redesigned Spotify’s internal moderation platform to reduce handling time by 50% and scale across 7+ content types.
Background
Before Monocle, Spotify’s content operators were switching between a number of internal tools just to review and take action on reported content. The process was fragmented, time-consuming, and prone to errors.
I led the end-to-end design of Monocle’s new review and action flow - consolidating disconnected workflows into one unified, policy-aligned interface now used daily by its global operators.
Background
Before Monocle, Spotify’s content operators were switching between a number of internal tools just to review and take action on reported content. The process was fragmented, time-consuming, and prone to errors.
I led the end-to-end design of Monocle’s new review and action flow - consolidating disconnected workflows into one unified, policy-aligned interface now used daily by its global operators.
Role
Design Lead
Project type
Internal tooling
Duration
10 months
Background
Before Monocle, Spotify’s content operators were switching between a number of internal tools just to review and take action on reported content. The process was fragmented, time-consuming, and prone to errors.
I led the end-to-end design of Monocle’s new review and action flow - consolidating disconnected workflows into one unified, policy-aligned interface now used daily by its global operators.
Outcome
Cut moderation time by over 40%, streamlining daily review workflows
Saved tens of thousands of operator minutes each day, reducing burnout and task-switching
Scaled to support 7+ content types, including podcasts, playlists, and live formats
Boosted operator satisfaction, with internal feedback citing better clarity and flow
Dramatically reduced policy errors and escalations post-launch
Outcome
Cut moderation time by over 40%, streamlining daily review workflows
Saved tens of thousands of operator minutes each day, reducing burnout and task-switching
Scaled to support 7+ content types, including podcasts, playlists, and live formats
Boosted operator satisfaction, with internal feedback citing better clarity and flow
Dramatically reduced policy errors and escalations post-launch
Highlights
Challenge
Design end to end unified moderation workflow and interface that supports different content types, all within a tight 6-week timeline.
Research
Partnered with global policy experts and operators in 18 sessions to uncover key friction points and define scalable workflows.
Design Approach
Created a modular layout that combines metadata and actions in a single view. Focused on reducing decision time and improving confidence in high-volume moderation work.
System Integration
Contributed moderation components to Spotify’s design system for speed and clarity.
Post-Launch Evolution
Extended the newly unified platform to support regional workflows, live content, and EU DSA-compliant case handling - building resilience for future policy needs.
Case study
Want to learn more about this project? Get in touch to request a case study.
Highlights
Highlights
Case study
Challenge
Design end to end unified moderation workflow and interface that supports different content types, all within a tight 6-week timeline.
Research
Partnered with global policy experts and operators in 18 sessions to uncover key friction points and define scalable workflows.
Design Approach
Created a modular layout that combines metadata and actions in a single view. Focused on reducing decision time and improving confidence in high-volume moderation work.
System Integration
Contributed moderation components to Spotify’s design system for speed and clarity.
Post-Launch Evolution
Extended the newly unified platform to support regional workflows, live content, and EU DSA-compliant case handling - building resilience for future policy needs.
Want to learn more about this project? Get in touch to request a case study.
Case study
Want to learn more about this project? Get in touch to request a case study.
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